GILMOUR ELECTRICAL
Terms & Conditions of Business
Thank you for choosing Gilmour Electrical. These Terms & Conditions set out the basis upon which we provide our electrical services. By accepting our quotation or instructing us to commence work, you agree to these terms.
1. Quotations
All quotations are valid for 30 days from the date of issue unless otherwise stated.
Quotations are based on the information available at the time of inspection or supplied by the customer.
Any work requested outside the original quotation will be treated as additional work and may incur extra charges. Any additional costs will be discussed and agreed before the work is carried out.
2. Scope of Work
Gilmour Electrical will carry out all work with reasonable care, skill and professionalism in accordance with current UK electrical regulations and applicable Scottish legislation.
Where unforeseen issues are discovered during the course of the work, we will explain the findings and provide a revised quotation before proceeding wherever reasonably possible.
3. Appointments & Access
Customers are responsible for ensuring:
Safe and unobstructed access to the property.
Suitable parking where available.
Access to electricity where reasonably required.
Pets and children are kept away from the work area.
If we are unable to gain access at the agreed appointment time, a call-out charge may apply.
4. Materials
Materials supplied remain the property of Gilmour Electrical until payment has been received in full.
Where materials become unavailable or significantly increase in cost before work begins, we reserve the right to amend the quotation after discussing this with the customer.
5. Payment Terms
Unless otherwise agreed in writing:
Payment is due upon completion of the work.
Larger projects may require a deposit and staged payments.
Payment can be made by bank transfer, debit/credit card or cash (where agreed).
Invoices not paid by the due date may be subject to interest and reasonable recovery costs where permitted by law.
6. Customer-Supplied Equipment
Where customers request installation of materials or equipment they have purchased themselves:
We cannot guarantee the quality, suitability or compatibility of customer-supplied products.
Any additional labour required due to defective or incorrect items will be chargeable.
7. Variations
If additional work becomes necessary due to hidden defects, damaged wiring, unsafe installations or other unforeseen circumstances, we will obtain approval before carrying out the extra work wherever practicable.
8. Cancellations
Appointments cancelled with at least 48 hours' notice will not incur a cancellation charge.
Appointments cancelled with less than 48 hours' notice may incur a reasonable cancellation fee to cover lost time and costs.
Special-order materials may be non-refundable.
9. Warranty
Gilmour Electrical provides:
12-month workmanship warranty on all installation work carried out.
Manufacturer warranties apply separately to all products supplied.
This warranty does not cover:
Normal wear and tear.
Damage caused by misuse or neglect.
Alterations carried out by third parties.
Damage caused by external events such as flooding, fire or power surges.
10. Certification
Where applicable, Electrical Installation Certificates (EIC), Minor Electrical Installation Works Certificates (MEIWC) or Electrical Installation Condition Reports (EICR) will be provided following completion of the work and receipt of full payment.
11. Liability
Gilmour Electrical maintains appropriate Public Liability Insurance.
Our liability for any claim relating to the services provided shall not exceed the total value of the work carried out, except where liability cannot legally be excluded or limited.
Nothing within these Terms limits liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any liability that cannot legally be excluded under Scottish or UK law.
12. Delays
We shall not be responsible for delays resulting from circumstances beyond our reasonable control, including but not limited to:
Severe weather
Supplier shortages
Traffic incidents
Illness
Power network interruptions
13. Complaints
Should you have any concerns regarding our work, please contact us as soon as possible.
We request that customers allow us reasonable opportunity to inspect and rectify any genuine workmanship issues before engaging another contractor.
14. Privacy
Any personal information provided will be used solely for the purposes of carrying out the requested work, invoicing and complying with legal obligations. Information will not be shared with third parties except where required by law or necessary to provide the contracted service.
15. Governing Law
These Terms & Conditions are governed by the laws of Scotland.
Contact
Gilmour Electrical
Qualified Electrical Contractor
Email:
Telephone:
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Thank you for choosing Gilmour Electrical.
We appreciate your business and are committed to delivering safe, reliable and high-quality electrical services