Effective Date: 21/07/2026 Last Updated: 21/07/2026
1. Introduction
At Gilmour Electrical ("we", "us", "our"), we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, contact us, or engage us to provide electrical services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business Name: Gilmour Electrical Business Address: [26 Falside Road, Paisley, PA11QU Telephone: 07774253621
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.
3. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
Full name
Telephone number
Email address
Property address
Billing address
Details of electrical work requested
Correspondence between you and us
Financial Information
If you make payment electronically, payment details are processed securely by our payment provider. We do not store your full debit or credit card details.
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Website usage information
Cookie information (where applicable)
4. How We Use Your Information
We use your information to:
Respond to enquiries
Provide quotations
Schedule appointments
Carry out electrical work
Communicate regarding your project
Issue invoices
Process payments
Maintain customer records
Comply with legal obligations
Improve our services
Protect against fraud and misuse
We will only use your personal information where we have a lawful basis for doing so.
5. Our Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Contract – to provide quotations and electrical services.
Legal Obligation – for tax, accounting and regulatory requirements.
Legitimate Interests – to operate and improve our business and maintain customer relationships.
Consent – where required, for marketing communications or non-essential website cookies.
6. Marketing
We will only send marketing communications where you have consented or where permitted by law.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our emails.
7. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
Accountants
Payment providers
IT support providers
Website hosting providers
Cloud storage providers
Software providers used to manage quotations and invoices
Government authorities where legally required
All third parties are expected to protect your personal information.
8. How We Store Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
Information is stored securely using password-protected systems and reputable service providers.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary.
For example:
Customer records and invoices are generally retained for up to 6 years to comply with tax and accounting requirements.
Enquiries that do not become customers are typically retained for up to 12 months.
Information may be retained longer where required by law or where necessary to resolve disputes.
10. Cookies
Our website may use cookies to improve functionality and understand how visitors use the site.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can also control cookies through your browser settings.
11. Your Rights
Under UK data protection law, you have the right to:
Access your personal information.
Request correction of inaccurate information.
Request deletion of your information in certain circumstances.
Restrict processing.
Object to certain types of processing.
Request transfer of your information where applicable.
Withdraw consent where processing relies on consent.
To exercise any of these rights, please contact us.
12. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
The latest version will always be available on our website.
15. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us on the details at the top of this page.
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